Director National Fraud Strategy

Location: Mississauga, Ontario, Canada
Date Posted: 10-24-2018
The Talent Company has been retained by Intact Financial Corporation (“Intact”) to recruit their next Director of National Fraud Strategy. Intact Financial Corporation (“Intact”) was named as one of “Canada’s Top 100 Employers”. Intact offers a career with both technical and soft skills training, helping their employees reach their potential by supporting their growth and development.

The Director of National Fraud Strategy will be responsible and accountable for the overall leadership and oversight of Intact’s national claims fraud strategy as well as working with the regional claims teams and claims Centres of Excellence on new strategies and tools to combat fraud.  This position reports to the Deputy Senior Vice President of Claims ON and has a group of consultants reporting into it.  This position can be located in any of the following offices: Mississauga, Toronto or Durham.   The role may require travel within Ontario and occasional travel outside of the province.
  • Lead a team on the oversight of the fraud strategy across Canada ensuring all operational changes in each of the Centres of Excellence are interconnected and supported by the broader organization Ensure the effective implementation of Intact Fraud Initiatives and Programs through the establishment of appropriate context and setting of direction for leaders by providing relevant information and establishing goals across all groups in Claims.
  • Support the change management and communication process for any implementation to ensure agreement and understanding among regions, including education and training on all new or updated initiatives.
  • Implement and improve fraud management strategies by anticipating requirements, trends, and variances; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.
  • Identify, review and advise on trending issues related to fraud & potential resolutions ensuring that inter-dependencies are identified and leveraged where and when possible.
  • Report on Fraud Losses and bring awareness to the latest trends and threats to the Canadian P&C Insurance landscape; including in-depth knowledge, review and assessment of external tools available to support our fraud actions
  • Direct fraud management operational strategies by analyzing trends; preparing critical security measurements; implementing production, productivity, quality, and customer-service strategies.
  • Based on a thorough understanding of internal and external realities, develop and improve internal tools to assist in meeting strategic objectives
  • Secure company assets and reduce losses by determining fraud management requirements; planning, implementing, and testing systems; preparing fraud management standards, policies, and procedures; directing staff; identifying risks, weaknesses, and suspicious activities; develop safeguard policies, procedures, and controls; prepare incident response and deterrent practices; adhere to industry standards.
  • Actively participate as the Claims Representative in any industry task force/working group dedicated to fraud initiatives.
  • Create and communicate vision for the team and engage the team in the outcome.
  • Oversee the recruitment and development of staff in the department.
  • Lead and inspire the team. Develop opportunities for career pathing; identify and develop emerging leaders; and direct and assist team with goals.
  • A university degree or equivalent education combined with relevant work experience is considered an asset.
  • Minimum 10 years’ experience, preferably in a senior Fraud Management position, within the financial industry.
  • Sense of urgency and willingness to manage a changing schedule due to unpredictable events.
  • Positive attitude while adapting to changing priorities and taking ownership of work.
  • Self-starter with the ability to work independently under minimal supervision.
  • Proven experience with successful change management initiatives.
  • Strong ability to collaborate and influence diverse groups.
  • Strong communication and negotiation skills.

If you feel that you are up for this challenge to please click APPLY below. We are always grateful for referrals.
About The Talent Company
The Talent Company is an HR Solutions Firm. We work closely with our clients to FIND, KEEP, REWARD and TRANSITION their talent. We act as a trusted search partner for leading organizations providing customized and timely recruitment services.  For a list of our current opportunities, click here.
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