Deputy Clerk – By-law & Regulatory Services & Licensing & Standards

Location: Markham, ON, Canada
Date Posted: 02-19-2018
The Talent Company has been retained by the City of Markham to recruit for a Deputy Clerk – By-Law & Regulatory Services & Licensing & Standards.
Reporting into the City Clerk, the Deputy Clerk is responsible for managing and leading the development of core services and programs delivered by the Legislative Services and Corporate Communications Department.  The Department is comprised of the following Divisions:  Access and Privacy, Animal Services, By-law and Regulatory Services, Contact Centre, Corporate Communication and Community Relations, Licensing and Standards, and Secretariat Services.
The Deputy Clerk manages the By-law and Regulatory Services and the Licensing and Standards Divisions.  The position provides strategic planning, direction, recommendations and advice to the City Clerk, Council, and Senior Management with respect to governance issues and legislative/regulatory compliance.  The position requires judgement and discretion to perform the statutory obligations of the City Clerk in her/his absence and to undertake a full range of complex, highly sensitive, diverse and confidential tasks in support of the City Clerk.
The Deputy Clerk is an active member of the Department’s Senior Management Team and leads by example.  The position supports the goals and objectives of the Legislative Services and Corporate Communications and Community Relations Department, Corporate Services Commission and Corporation - ensuring that efficiencies and integrity measures are in place to meet the needs of internal and external stakeholders in a customer-centred and team oriented manner.
  • Foster a professional, impartial & consistent presence on behalf of the City Clerk in all representations (internally & externally) - preserving the integrity of the Office of the City Clerk.
  • Serve as the City Clerk in her/his absence (or as delegated by the City Clerk).
  • Manage core services & initiatives in the By-law Services & the Licensing and Standards Divisions to ensure responsive and cost-effective service delivery.
  • Provide visible and positive leadership to staff in accordance with the City’s Excellence Markham Framework.
  • Foster a highly engaged team environment, which promotes accountability, continuous learning, ethical behaviour, inclusivity, innovation, positive outcomes and professional development.
  • Establish service levels and annual objectives for both Divisions and monitor results through key performance indicators.
  • Direct, coach & mentor staff to ensure they are well-trained, knowledgeable, and customer-centric; evaluate staff performance.
  • Ensure public complaints are addressed in accordance with established service levels and in keeping with a “three E’s” approach (Educate, Encourage and Enforce).
  • Work collaboratively, using modern conflict resolution techniques, to resolve complex enforcement issues and to achieve regulatory compliance.
  • Provide leadership and strategic direction on the administration and enforcement of municipal by-laws and standards.
  • Review current by-laws and standards and revise (as required) to ensure regulations are enforceable and reflect community needs.
  • Keep abreast of all federal and provincial legislation and advise the City Clerk, Council and Senior Management on emerging trends and best practices and recommend changes to the City’s by-laws and standards (as appropriate) in response to same.
  • Prepare Standing Committee/Council reports and attend Standing Committee and/or Council meetings (as required) to present on by-law and licensing matters.
  • Proactively educate the public and municipal staff regarding the work of both Divisions.
  • Responsible for the administration of the Division operating and capital budgets, including planning for cost-effective and efficient delivery of services and programs;
  • Provide input and direction on the Department’s operating and capital budgets;
  • Reviews and monitors monthly financial operating statements;
  • Uses effective resource and expense management to meet corporate objectives, policies and other requirements;
  • Develops bid documents, including RFPs, RFQs and EOIs among other instruments;
  • With the support of Legal staff, drafts contracts, terms and conditions for contracted services; and,
  • With the support of Purchasing staff, ensures effective delivery of contracted service terms.
Broad knowledge of municipal administration, contemporary customer service practices and financial and budget systems.  Knowledge of municipal law, different regulatory compliance frameworks and diverse communities as well as experience in public policy development preferred.
  • University degree in public administration, public policy, business administration, law, or a related discipline.
  • Membership in the Association of Municipal Managers, Clerks and Treasurers of Ontario (AMCTO), and completion of, or eligibility for completion of the Certified Municipal Officer (CMO) preferred.
  • Completion of professional training programs such as conflict resolution and project management preferred.
  • Experience in a political environment with five years of progressively responsible experience as a manager within a municipal environment, preferably within a municipal Clerk’s office.
  • Well-developed presentation, research, analytical, and program evaluation skills as well as excellent interpersonal communication skills.
  • A thorough understanding of the democratic process and ideals of public service, including advanced understanding of municipal and administrative law, development and implementation of corporate-wide policies and programs.
  • Proven ability to work collaboratively with elected officials, senior management and department professionals while establishing and maintaining strong stakeholder relationships.
  • Demonstrated understanding of issue resolution involving individuals from diverse backgrounds and disciplines.
  • Highly developed leadership and management skills in the areas of negotiating, team building, flexibility as circumstances require, and leadership and development of staff, including strong coaching and mentoring abilities.
  • Valid Class “G” driver’s licence required.
For more information about this opportunity and our client, please contact Joe Minaudo, Senior Partner at OR 416-225-0073. If this opportunity is not right for you, we are always grateful for referrals.
About The Talent Company

The Talent Company is an HR Solutions Firm. We work closely with our clients to FIND, KEEP, REWARD and TRANSITION their talent. We act as a trusted search partner for leading organizations providing customized and timely recruitment services.  For a list of our current opportunities, click here.
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